Receptionist | Job in Lancashire

In our organization located in North West, the purpose of the Receptionist role is multifaceted and crucial to the smooth operation and overall success of the company. As a first point of contact for both internal staff members and external clients, you will be the face of our organization, embodying our core values and ensuring exceptional customer service at all times.

• *Front-of-House Management:

• Maintain a professional and welcoming environment by managing the reception area, greeting visitors, answering phone calls, and directing incoming calls and visitors to the appropriate personnel or departments.

• *Administrative Support:

• Provide administrative support to the organization by performing tasks such as opening and closing mail, maintaining office supplies, and managing the scheduling system for appointments and meetings.

• *Customer Service:

• Deliver exceptional customer service by addressing inquiries, handling complaints effectively and efficiently, and providing information about our services or products when requested.

• *Security and Safety:

• Ensure the safety and security of our premises by adhering to all security procedures, supervising visitors, and maintaining a log of visitors as required.

• *Event Coordination:

• Assist in coordinating events by arranging for necessary resources such as equipment, furniture, and catering services.

• Excellent interpersonal and communication skills
• Strong organizational abilities with attention to detail
• Ability to prioritize tasks effectively and work well under pressure
• Familiarity with office equipment and software (e.g., Microsoft Office Suite)
• Knowledge of basic administrative procedures
• Strong problem-solving and conflict resolution skills
• Flexibility to adapt to changing circumstances and priorities as needed.

By excelling in this role, you will play a vital part in fostering a positive image for our organization while ensuring that the office runs smoothly on a day-to-day basis. We are seeking an individual who is dedicated, professional, and passionate about delivering excellent customer service to both internal staff members and external clients alike.

Overview

Role Title: Receptionist

Location: North West

*About Us *

, a leading organization within our industry, is seeking a dynamic and highly-skilled Receptionist to join our team in the North West region. With a strong commitment to delivering exceptional customer service, we are dedicated to fostering an environment of growth and innovation.

*Job Description *

As a Receptionist at , you will be the first point of contact for our clients, visitors, and employees. Your friendly demeanor, professional communication skills, and attention to detail will create a positive and welcoming experience for everyone who walks through our doors. This role is crucial in maintaining the smooth operation of our office environment.

*Responsibilities *

• Greet visitors, answer phone calls, and respond to emails professionally and courteously
• Schedule appointments, manage meeting rooms, and coordinate with various departments as needed
• Maintain accurate records of incoming and outgoing correspondence
• Provide administrative support, such as preparing documents, filing, and handling mail
• Assist with event coordination for company functions and conferences
• Manage office supplies inventory and place orders when necessary
• Collaborate with the facilities team to ensure a clean and comfortable work environment

*Requirements *

• Proven experience in a receptionist or administrative role, preferably within a professional services organization
• Excellent verbal and written communication skills with a focus on providing outstanding customer service
• Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively
• Proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with calendar management systems and office equipment
• A positive attitude and the ability to work well under pressure
• Discretion and professionalism when handling confidential information

*What We Offer *

is more than just a workplace. We are a community of innovative thinkers, dedicated professionals, and passionate individuals who thrive on collaboration and growth. In joining our team, you will have access to:

• Competitive compensation packages, including comprehensive benefits
• Opportunities for career advancement within the organization
• A flexible work environment that encourages work-life balance
• Regular team events and company outings
• A supportive, inclusive culture that values diversity and fosters growth

If you are an organized, customer-focused individual with a passion for providing exceptional service, we invite you to join our team as a Receptionist in the North West region. Apply today to take your career to new heights with .

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Overview

Welcome to our dynamic organization, a thriving entity based in the heart of the North West region. We are currently seeking a highly motivated and professional individual to join our team as a Receptionist. This role is pivotal in creating an exceptional first impression for our guests, visitors, and colleagues, while ensuring smooth day-to-day operations at our office.

*Key Responsibilities: *

• Greet visitors, callers, and employees with warmth and professionalism, providing information as needed.
• Maintain a welcoming and organized reception area, including managing mail, packages, and deliveries.
• Screen and direct calls to appropriate departments or individuals, taking messages as necessary.
• Schedule appointments, meetings, and events for various teams, ensuring smooth coordination of activities.
• Assist with administrative tasks such as data entry, filing, and general office maintenance.
• Coordinate with security personnel to ensure the safety and security of our premises.
• Collaborate with team members to provide a supportive and productive work environment.
• Implement and maintain our company's policies and procedures.
• Act as a point of contact for any emergencies or incidents that may arise, liaising with relevant authorities when necessary.
• Foster a positive and friendly atmosphere among staff and visitors alike.

*Qualifications: *

• Proven experience in a receptionist role, preferably within a corporate environment.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities with the ability to multitask effectively.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Ability to handle sensitive information confidentially and professionally.
• Friendly demeanor with a commitment to delivering exceptional customer service.
• Flexibility to work during core business hours, as well as occasional evenings or weekends as required.
• A team player who thrives in collaborative environments.
• Strong problem-solving skills and the ability to think critically in challenging situations.
• Adaptability to learn new technologies and processes quickly.

Join our team and make a significant impact at one of the North West's leading organizations! We look forward to your application and the unique perspective you will bring to our dynamic work environment.

Skill Requirements

• Excellent Communication Skills: Ability to communicate effectively with clients, colleagues, and stakeholders in a professional manner both verbally and in writing.

• Strong Organizational Skills: Ability to manage multiple tasks and responsibilities efficiently, prioritize effectively, and meet deadlines.

• Computer Literacy: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint), email systems, and other relevant software for managing reception duties such as scheduling appointments, maintaining databases, and handling documents.

• Friendly and Approachable Manner: Able to provide a welcoming environment for clients and visitors, handle inquiries patiently, and maintain a positive attitude at all times.

• Adaptability: Capacity to adapt to changing situations quickly and effectively, showing flexibility and resilience under pressure.

• Attention to Detail: Ability to pay close attention to details when carrying out tasks, ensuring accuracy and precision in every aspect of the role.

• Customer Service Orientation: Demonstrated commitment to providing excellent customer service, understanding and addressing client needs promptly and professionally.

• First Aid Training: Having first aid training is beneficial, as it allows you to respond effectively in case of emergencies.

• Professional Reception Experience: Prior experience in a receptionist role, preferably within a similar industry or setting, will be considered an advantage.

• Time Management Skills: Strong time management skills are essential for efficiently managing the diverse range of tasks involved in this role.

• Problem-Solving Abilities: The ability to identify and solve problems quickly and effectively is a valuable skill that will help you excel in this position.

Candidate Requirements

We are currently seeking a dynamic and professional Receptionist to join our team in the North West region of the UK. The successful candidate will provide exceptional customer service, manage incoming calls, handle administrative tasks, and ensure that our office environment is maintained in an efficient and welcoming manner.

• Front Desk Management: Greet visitors, answer incoming calls, and direct queries to the appropriate team or department.

• Administrative Support: Manage and organise daily administrative tasks such as mail handling, filing, and general office organisation.

• Office Management: Ensure the office is maintained in an orderly, clean, and efficient manner. This includes managing office supplies and equipment.

• Customer Service: Maintain a friendly and professional demeanour at all times, providing excellent customer service to both internal and external stakeholders.

• Event Coordination: Assist with the coordination of events as needed, such as organising catering, scheduling, and setting up meeting rooms.

• Proven experience as a Receptionist or in a similar role.

• Excellent communication skills, both written and verbal.

• Strong organisational skills with the ability to multitask and prioritize effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Flexibility to work during business hours, including some weekends as required.

• Ability to maintain confidentiality regarding sensitive information.

• Friendly, approachable demeanour with a strong customer service focus.

• A positive attitude and willingness to learn new skills.

• Strong problem-solving skills with the ability to handle difficult situations calmly and professionally.

• High school diploma or equivalent; relevant vocational training is a plus.

By joining our team, you will have the opportunity to work in a supportive and collaborative environment while further developing your professional skills. We look forward to reviewing your application!

Please note that only candidates who are legally entitled to work in the United Kingdom should apply. Our company is an equal opportunities employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply, please submit your resume and cover letter outlining your relevant experience and qualifications.

Company Overview

• is a dynamic and innovative company based in the heart of North West England. Established over two decades ago, we have grown into a leading player in our industry, offering top-tier products and services to both local and international clients. Our success is built on a foundation of integrity, innovation, and a relentless commitment to customer satisfaction.

At ****, we pride ourselves on our diverse and inclusive work environment, where every employee contributes to our shared vision of excellence. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of their race, gender, age, religion, sexual orientation, or any other protected characteristic.

As a Receptionist at ****, you will be the first point of contact for our visitors, clients, and employees. This role is crucial in maintaining a positive and professional image for our company. You will handle a variety of tasks, including answering incoming calls, greeting visitors, managing meeting rooms, and coordinating administrative tasks.

The ideal candidate for this role is an individual who thrives in a fast-paced environment, possesses excellent communication skills, has a friendly and approachable demeanor, and demonstrates a strong work ethic. They should also be adept at multitasking and have the ability to prioritize tasks effectively.

In return for your commitment and hard work, we offer a competitive salary, comprehensive benefits package, opportunities for professional development, and a dynamic and supportive work culture. If you are passionate about delivering exceptional customer service and thrive in a challenging environment, then we encourage you to apply for this exciting opportunity at ****.

The application process includes submitting your resume, a cover letter explaining why you are the ideal candidate for this role, and successful completion of a series of interviews. We look forward to receiving your application and exploring the possibility of you joining our dedicated team at ****.

Expected Duties

In this dynamic and customer-centric role as a Receptionist for our organization, you will be the first point of contact for all visitors, callers, and employees, creating an exceptional and welcoming environment. Your primary responsibilities will include but not be limited to:

• Greeting and Welcoming Visitors: Maintain a friendly and professional demeanor while greeting, directing, and assisting visitors, vendors, clients, and employees as needed.

• Administrative Support: Handle various administrative tasks such as answering phones, managing email correspondence, scheduling appointments, arranging travel itineraries, and performing data entry as required.

• Front Desk Management: Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked, and the office equipment is functioning properly.

• Security and Safety: Ensure the security of our premises by controlling access and issuing visitor badges when necessary. Monitor security systems and alert relevant personnel of any concerns or issues.

• Communication Liaison: Act as a communication liaison between departments, employees, and external contacts. Coordinate interoffice communication to ensure efficient information flow within the organization.

• Event Coordination (if applicable): Support event planning by organizing meetings, conferences, and events, ensuring they run smoothly and are well-coordinated.

• Record Keeping: Maintain accurate records of all visitors, calls, messages, and other relevant information, ensuring that the information is updated regularly and securely stored.

• Customer Service: Provide exceptional customer service to both internal and external clients by addressing their queries promptly, professionally, and courteously.

• Problem Solving: Troubleshoot any issues or problems that may arise, escalating them to the appropriate personnel when necessary.

• Continuous Learning and Improvement: Stay updated on new technologies and industry trends, utilizing this knowledge to improve processes, workflows, and overall efficiency in your role as a Receptionist.