Concierge Shifts | Job in Somerset

*Competencies *

• *Customer Service Excellence:

• Demonstrate exceptional customer service skills with a focus on creating memorable experiences for guests. Exhibit professionalism, empathy, and patience at all times.

• *Communication Skills:

• Possess effective verbal and written communication skills. Be able to handle inquiries professionally and efficiently while maintaining a positive attitude.

• *Organizational Skills:

• Manage tasks effectively and prioritize responsibilities in a fast-paced environment. Maintain accurate records and reports as needed.

• *Attention to Detail:

• Pay close attention to details to ensure that all guest requests are handled accurately and promptly.

• *Problem Solving:

• Able to think on your feet, solve problems creatively, and offer solutions when encountering challenges or issues during shifts.

• *Adaptability:

• Flexible and willing to adapt quickly to changing situations and guest needs.

• *Discretion and Confidentiality:

• Maintain a high level of discretion and confidentiality with sensitive information related to guests and the establishment.

• *Knowledge of Services & Facilities:

• Have an understanding of the services, amenities, and facilities offered by the property. Stay updated on local attractions and events in the South West region to make tailored recommendations for guests.

• *Teamwork:

• Work cooperatively with colleagues to provide outstanding service, resolve issues, and meet guests' needs effectively.

• *Continuous Learning:

• Demonstrate a willingness to learn new skills, adapt to changes, and continuously strive for improvement in your role as a concierge.

Job Opportunity

Welcome to our esteemed establishment located in the heart of South West! We are currently seeking a dedicated and professional individual to join our team as a Concierge on shifting schedules.

The Concierge plays an essential role in creating a welcoming, comfortable, and engaging environment for all guests and residents. They provide a range of personalized services, including but not limited to, assisting with requests, coordinating services, managing deliveries, ensuring security, and maintaining the building's appearance.

• Greet guests and residents warmly, professionally, and promptly.

• Handle and manage a variety of service requests and inquiries, ensuring quick and efficient resolution.

• Coordinate and oversee the delivery and pickup of packages for residents.

• Maintain security and safety procedures to ensure the well-being of all guests and residents.

• Assist with maintenance issues as they arise, liaising with relevant parties when necessary.

• Ensure that common areas are kept clean and presentable at all times.

• Familiarize yourself with local amenities and attractions to provide recommendations to guests and residents.

• Maintain confidentiality regarding personal information about guests and residents.

• Collaborate effectively with other team members to provide exceptional service.

• Adhere to all company policies, procedures, and standards of service.

• Previous experience as a Concierge or in customer service roles is preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Ability to work flexible hours, including weekends and holidays.

• Familiarity with local amenities and attractions is a plus.

• A high level of professionalism and discretion in handling sensitive information.

• Willingness to go the extra mile to ensure guest and resident satisfaction.

• Ability to work well in a team environment.

• Valid driver's license and clean driving record.

If you are passionate about delivering exceptional service, have a strong work ethic, and enjoy working in a dynamic and engaging environment, we would love to hear from you!

To apply, please submit your resume and cover letter detailing why you are the ideal candidate for this position. We look forward to reviewing your application!